Pharmacy - Canandaigua VA Medical Center
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Canandaigua VA Medical Center



Canandaigua VA Medical Center operates a full-service inpatient and outpatient pharmacy to meet the medication needs of the Veterans we serve.  As a patient enrolled in VA health care, you are eligible to receive medications and supplies from VA when they are ordered by a VA provider.

Medications for service-connected disabilities and some others are provided free of charge. Depending on your financial or service-connected status, you may be required to make a copay for other medications. To find out more about copays, visit site or call 1-888-823-9656.

If you have been given a prescription by a doctor outside VA, the only way to obtain that medication from VA is to be evaluated by your VA health care provider. If necessary, your VA provider will write a prescription which can be filled by VA. It is important to discuss all medications you are taking with your VA Patient Aligned Care Team (PACT).

If you visited an urgent care clinic and are in need of pharmacy services related to that visit, when VA pharmacy is closed, please use the following website to locate contracted retail pharmacies: 

Filling your prescriptions

New prescriptions can be picked up at your VA pharmacy or mailed to your home. Refills are processed through the mail.  Prescriptions that are mailed to you will usually arrive within 14 days. Please plan accordingly and order your medications at least three weeks before you need them.

To order a refill, you will need your social security number and the following information:

1: Note your Rx # on the prescription bottle as shown below

picture of pharmacy lable with RX number highlighted 

Ensure you have refills remaining as shown here

images of pharmacy label confirming refills remaining 

If you have refills remaining, you can order online, by phone or in person.

If you are a registered My HealtheVet user with an authenticated account, you can order refills and view your medication history online at To sign up for this free service, ask about it at your next visit.

By phone:
Contact the automated prescription refill line by calling the medical center pharmacy at 1-800-585-9722  or 585-393-7122 for refills.

If you do not have any refills remaining, contact your Patient Aligned Care Team to request a new prescription. They may need to see you before the prescription can be renewed, so it is important to do this as early as possible.

Contact Info


  • Canandaigua - Building 33 Basement
    Rochester Calkins VA Clinic

Contact Number(s)

  • 585-393-7122
  • 585-463-2697

Hours of Operation

  • Canandaigua: Monday through Friday: 8:00 a.m. - 4:30 p.m.
    Rochester Calkins VA Monday through Friday 7:30 a.m. - 4:00 p.m.