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Hospital Services
Pharmacy Service
Inpatient Pharmacy: Inpatient pharmacy service is part of your treatment team and is available to all hospitalized patients. Pharmacists are available to provide medication counseling to you, your physician/provider, and hospital staff. Pharmacists will provide medication information such as dosage and possible side effects or make suggestions for different drugs to best treat your condition. They will review your prescribed medications with you before you are discharged from the hospital.
Outpatient Pharmacy: The outpatient pharmacy is located in the basement building 1. The outpatient pharmacy is responsible for outpatients only. The hours of operation are from 8:00 a.m. to 4:30 p.m. The pharmacy can be contacted at (585) 393-7122.
New prescriptions are filled following your hospitalization or outpatient clinic visit. For prescription renewal/medication refills, we recommend that you use the mail-out prescription service. Sign your name to the medication insert mailed to you with the medication. Mail your prescription renewal to the Canandaigua VA Medical Center at 400 Fort Hill Avenue, Canandaigua, NY 14424.
TRICARE patients must use approved TRICARE pharmacies.
Pastoral Care and Services
The Chaplain section provides religious and spiritual coverage to our veterans and their families. Chaplains are generally available from 8:00 a.m. to 4:00 p.m. and are on call evenings and nights. Chaplain offices are located in the basement of Bldg. #8, Room 13.
Catholic Chapel is in Bldg. #3
Protestant Chapel is in Bldg. #36
Jewish Chapel is in Bldg. #34
Muslim prayer room is in Bldg. #9
A schedule of worship services is posted on each ward and available in the chaplain office. Communion and other sacraments are available bedside and upon special request. Hoptel Room
The hoptel is located in building 6. It is designed to provide family members of our veteran patients accommodations when traveling a long distance from home. The hoptel can also accommodate in a snowstorm emergency. Any outpatient traveling a long distance to Canandaigua or Rochester may take advantage of the hoptel. You may call (585) 393-7251 or (585) 393-7540 to request hoptel accommodations.
Voluntary Services
The VA Voluntary Service (VAVS) is a program in which individuals and community groups voluntarily contribute their time and resources to benefit hospitalized veterans. Volunteers from various community organizations are a vital part of our health care team. Volunteers serve patients directly by writing letters, providing craft items, escorting patients, as well as a host of other services. Activities such as bingo parties and recreational activities are sponsored throughout the week. An activity schedule is posted on each patient care unit. For more details, ask your Patient Services Assistant (PSA) to contact Voluntary Service.
DAV Transportation
The Canandaigua DAV Transportation Network is available for your transportation needs. This Network provides transportation for veterans who would otherwise be unable to reach the Canandaigua VA Medical Center. You must be a veteran to use the service. A two-week notification is requested, as donated vans and volunteer drivers provide the service. Without prior notice, drivers and/or vehicles may not be readily available.
Canteen Services (Food Service/Retail Store)
The Canteen offers cafeteria facilities, retail sales, photo developing, and a wide range of catalog services for the care and convenience of the patients. The Canteen is located in building 4 on the ground floor. Hours are Monday through Friday from 7:30 a.m. to 3:00 p.m. The retail store is closed on weekends and holidays.
The cafeteria is also located in building 4 on the ground floor. The cafeteria offers a varied menu including daily specials. Hours of operation are Monday through Friday from 7:30 a.m. to 3:00 p.m. The cafeteria is closed on weekends and holidays.
Vending areas are open 24 hours daily.
Patients on a special diet should refrain from eating in the Cafeteria or from the vending machines.
Vending Machines
Vending areas are located throughout the facility with the main vending area in building 2, basement. Other locations include building 1 (outpatient area), and building 36, basement.
Barber Service
The barbershop is located in the building 4, basement. Hours are from 1:00 p.m. to 3:30 p.m. on Wednesday and Thursday. The barbershop phone number is (585) 393-7653. Barber service is also available on the wards. Please contact your Patient Services Assistants to arrange an appointment for you.
Canteen Books
Canteen books, which are redeemable for merchandise sold in the cafeteria, retail store, and barber, are available for patients that want to keep money available and not worry about loss. Should an inpatient require extra financial assistance with his/ her needs, the Patient Advocate may be able to provide canteen books.
Newspapers
Newspapers can be purchased in the retail store.
Patient Education
Patient education is an important part of recovery from any illness. To help keep you healthy, the Education Department offers a variety of programs for patients such as, diabetic classes, nutrition classes, and support groups. Please ask your nurse for more information on all education classes and educational material available.
Computer Center
A patient computer room is located in building 8, basement, room 10.
Internet Information (World Wide Web)
Visit us online through our website http://www.visn2.va.gov/. Our website provides all types of information, with new articles being added regularly, including Veteran Services: Frequently Asked Questions. The mission of our website is to make it easier for veterans to access updated and accurate information about VA Health Care Upstate New York and VA Healthcare programs.
Library
Magazines and paperback books are provided for patient use in each day- room. A library cart with paperback books and magazines visit each patient unit once a week. Books are delivered upon your request. The library staff is on duty Monday through Friday from 8:00 a.m. until 4:30 p.m. building 9, room 13. Additional materials, including "talking books" for the visually impaired, may be requested.
Absentee Voting
Hospitalized veterans who wish to vote in a general election may do so by completing an application for an absentee ballot during the prescribed time frame. Patients needing an application or additional information should contact the Patient Services Assistant (PSA).
Telecommunications Device for the Deaf (TDD)
This Medical Center is equipped with telecommunications devices for the deaf (TDD). There is a TDD telephone located in the building 37 basement, in the operator's room.
Seeing Eye Dogs and Service Dogs
Seeing eye dogs and service dogs are raised and trained to assist the physically disabled person. Individuals depend on these dogs for security and confidence. If you have a seeing eye dog or a service dog and wish to have it visit with you, please contact your nurse manager to make the appropriate arrangements.
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