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Contact Us
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Patient Advocate
Every VA Medical Center has a Patient Advocate who can assist patients and their families with questions and concerns they may have regarding VA care, benefits, policy or procedures.
If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications please contact the Patient Advocate at your VA Medical Center or e-mail the VA National Inquiry Routing & Information System (IRIS) at the link below.
Canandaigua VA Medical Center
Laurie Guererri, Building 1
(585) 393-7612
Rochester Outpatient Clinic
Teresa George, Room 257
(585) 463-2653
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VA National Inquiry Routing & Information System (IRIS)
For questions and assistance with all matters related to the Department of Veteran's Affairs, the Inquiry Routing & Information System (IRIS) has information covering all VA Departments, services, benefits and the ability to submit questions using their secure site.
Quickcard
How are we doing? The VISN 2 Quickcard is a way to provide fast, anonymous feedback about VA services or facilities. Your comments help improve the service VA provides for all veterans.
TelCare
Use TelCare for health care questions if it's after hours or when you're away from home. Toll-free 1-888-838-7890.
Canandaigua VA Medical Center Department Phone List
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Veterans Service Center
The VSC provides "one-stop shopping" for information about how to access VA healthcare, eligibility, and health benefits. Staff also assist veterans with DoD/TRICARE, MCCF Billing, Veterans Identification Cards and general questions.
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Toll-Free Call Center: 888-823-9656
Call Center Hours: 8:00 a.m. - 6:00 p.m.
Canandaigua: (585) 393-7348
Rochester: (585) 463-2687
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